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| Q |
| How secure is shopping on this site? |
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| A |
| This site uses a secure server and encryption to deliver your order, details and credit card number to HomeCrafts Direct in Leicester, UK. No credit card information is stored anywhere in the site - ever. If you are concerned about security, please print out your confirmation form (dont press confirm) and send it to us with a cheque by post. Alternatively, fax us your details or simply give us a call on (+44)116 2697733 |
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| Q |
| Do I have to pay by credit card on line? |
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| No, you can call through your order, fax it with your credit card details or print off your order confirmation screen (dont press confirm) and post it with your payment. |
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| Q |
| If I don't like the goods you send me what can I do? |
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| If you are not satisfied with the good we have dispatched to you, please call us to arrange their return. We will only accept returns by prior arrangement and will refund your payment in full or replace the item(s). Please return all goods in their original packaging. All return carriage costs are to the customers account. |
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| Q |
| How do I find my way around the site? |
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| As a general rule, if it stands out - run your pointer over it, if it changes shape its a link or button. All the main controls are down the left side of the screen. If you are using an older browser simply move your mouse to the areas that are pronounced. If the icon changes to the pointing finger you have found a button. |
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| Q |
| I want to remember how to get to this site - how can I do it quickly? |
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| Bookmark this site by adding it to your favourites list. That way you can find your way back to it quickly. |
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| Q |
| I get a question about cookies on my screen when I enter the site |
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| A |
| Cookies are tiny files that the shopping system on this site and many others like it store on your computer. You need to be able to accept them in order to use this site properly. |
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| It couldn't be easier. Simply complete the form on the customer services page as best you can - the lines with a red star must be completed - and press the send button. Information sent to us through the website is confidential and will not be used by any other organisation. |
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| Q |
| Why do you only have 6,000 products to choose from? |
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| We sell around 9,000 separate products. These are just a few of the great products we have on offer. In time there will be much more to choose from. |
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